Introduction & Scope of This Policy
Ftn111 is an online casino platform built specifically for Malaysian players, offering a wide range of games including slots, baccarat, blackjack, roulette, Live Casino with real dealers, and Sports Betting covering EPL football, the Malaysian Super League, badminton, e-sports, and more.
This Privacy Policy applies to all personal information collected by ftn111 through our website at ftn111.best, our gaming platform, and all related communication channels including email, live chat, and online forms. This policy describes:
- The types of personal data ftn111 collects from you
- The purposes and legal basis for the collection of such data
- How we store, protect, and use your data
- Circumstances under which data may be shared with third parties
- Your rights as a data subject and how to exercise them
Note: By continuing to use the ftn111 platform after reading this policy, you confirm your agreement to the privacy practices described herein. If you do not agree, please discontinue use of the platform and contact us to request account deletion.
Personal Data We Collect
Ftn111 collects two main categories of data – information you provide directly, and data gathered automatically while you use our platform.
Data you provide directly to ftn111:
- Registration Information: Your full name, email address, Malaysian phone number, date of birth, and the password you set when registering your ftn111 account.
- Identity Verification (KYC) Information: A copy of your Malaysian identity card (MyKad), bank statements, or other documents requested for age and identity verification purposes.
- Financial Information: Details of the payment methods you use for deposits — including your Touch 'n Go, GrabPay, DuitNow, Boost, or ShopeePay e-wallet name, or bank account information for FPX via Maybank2u or CIMB Clicks. Full card numbers are never stored by ftn111.
- Communications: Messages, enquiries, and feedback you send to the ftn111 support team via live chat or email.
Automatically collected data:
- Technical Log Data: IP address, browser type, operating system, device name, and other technical information generated when you access the ftn111 platform.
- Gaming Activity Data: Betting records, games played, total deposits and withdrawals, gaming session duration, and bonus claim data within your ftn111 account.
- Cookie Data: Session information stored via cookies to enable auto-login, language preferences, and a personalised experience on the ftn111 platform.
| Data Type | Example | Primary Purpose |
|---|---|---|
| Identity | Name, email, phone number | Ftn111 account management |
| Financial | Deposit methods, transaction history | Deposit & withdrawal processing |
| Technical | IP, device, browser | Security & fraud detection |
| Games | Betting records, bonuses | Account administration & VIP |
| Communications | Support messages, emails | Ftn111 customer support |
How ftn111 Uses Your Data
Ftn111 uses collected personal data solely for legitimate purposes directly related to the operation of the platform and the delivery of services to members. The following outlines the primary purposes for which data is used at ftn111:
- Account Management: Creating, managing, and maintaining your ftn111 account, including login, identity verification, and account security.
- Transaction Processing: Processes deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, and FPX, as well as withdrawals to your bank account or e-wallet.
- Bonus Administration & VIP Programme: Calculating and crediting the welcome bonus, weekly rebates, referral bonuses, and tracking ftn111 members' VIP level progression.
- Security & Fraud Prevention: Detecting and investigating suspicious activity, bonus abuse attempts, multiple account registrations, or VPN usage for platform manipulation purposes.
- Platform Improvements: Analysing usage patterns in aggregated, non-identifiable form to understand the most popular games, improve the interface, and introduce new features relevant to Malaysian players.
- Service Communications: Sending important account-related notices — including deposit confirmations, withdrawal notifications, expiring bonus reminders, and policy updates.
- Legal Compliance: Maintaining records as required by applicable Malaysian law and cooperating with regulatory or enforcement bodies when required to do so by law.
ftn111 may send promotional communications such as bonus offers or promotional reminders to members who have given their consent. You may opt out of receiving promotional communications at any time through your ftn111 account settings or by contacting our support team.
Disclosure of Data to Third Parties
Ftn111 does not sell, rent, or transfer members' personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, ftn111 may share certain data with the following categories of parties under permitted circumstances:
- Payment Processors: Malaysian e-wallet and internet banking providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX partner banks receive only the minimum transaction information necessary to securely process your deposits and withdrawals. These providers are governed by their own privacy policies and security standards.
- Game Providers: Game providers that partner with ftn111 may receive the minimum technical data required to enable game functionality — such as session IDs and credit balances — solely for the purpose of delivering the game.
- Technical Infrastructure Services: Cloud, server, and cybersecurity service providers that assist ftn111 in operating the platform securely and reliably may have limited access to data for strictly technical purposes, and are bound by strict data confidentiality agreements.
- Regulatory & Enforcement Bodies: ftn111 will disclose personal data when required to do so by Malaysian law, court order, or a lawful request from law enforcement authorities.
- Professional Advisors: Lawyers, accountants, or auditors assisting ftn111 with legal or financial matters are bound by strict professional confidentiality obligations.
All third parties that receive data from ftn111 are required to uphold data protection standards equivalent to or higher than those in ftn111's privacy policy. ftn111 is not responsible for the privacy practices of third parties that fall outside our direct control.
Data Security at ftn111
Ftn111 implements comprehensive technical and organisational measures to protect member personal data against unauthorised access, loss, destruction, or accidental disclosure.
- 256-bit SSL Encryption: All communications between your browser and the ftn111 platform are encrypted using TLS protocol with 256-bit encryption keys — the same standard used by Malaysia's digital banking industry.
- Internal Access Controls: Access to members' personal data within ftn111's systems is restricted to staff who require it to carry out their duties, and is protected by multi-factor authentication.
- Continuous Security Monitoring: The ftn111 system is monitored around the clock to detect anomalies, intrusion attempts, or unusual activity that may indicate a security threat.
- Periodic Audits: ftn111's technical infrastructure and data security practices are regularly audited by independent cybersecurity experts to ensure standards remain current.
- Secure Data Storage: Personal data is stored on servers protected both physically and digitally, with regular backups and clearly defined disaster recovery procedures in place.
What You Can Do to Protect Your ftn111 Account
While ftn111 implements the strongest security measures, account safety also depends on your own actions. Use a strong, unique password for your ftn111 account. Enable two-factor authentication in your account settings. Never share your login credentials with anyone. Log out after every session, especially on shared devices. Contact ftn111 support immediately if you notice any unusual activity on your account.
Cookies and Tracking Technologies
The ftn111 platform uses cookies and similar tracking technologies to enhance the user experience and ensure core platform functions work correctly.
Types of cookies used by ftn111:
- Essential Cookies: Required for essential platform operations — including login, session verification, and security. Without these cookies, the ftn111 platform cannot function properly. This type of cookie cannot be disabled.
- Preference Cookies: Saves your preferences such as display language, game preferences, and display settings to ensure a consistent experience each time you log in to ftn111.
- Analytics Cookies: Helps ftn111 understand how members use the platform – frequently visited pages, most popular games, and general usage patterns. This data is used in aggregate form and cannot be attributed to any individual.
- Security Cookies: Helps detect suspicious login attempts, fraudulent activity, or unauthorised sessions on your ftn111 account.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the ftn111 platform and prevent you from logging in or making transactions.
Your Personal Data Rights
As an ftn111 member and data subject, you have meaningful rights over your personal data. ftn111 is committed to respecting and facilitating the exercise of these rights:
Right of Access
You may request a copy of the personal data ftn111 holds about you at any time. ftn111 will provide that information within a reasonable timeframe.
Right to Rectification
If your personal data in the ftn111 system is inaccurate or incomplete, you have the right to request a correction or update at no charge.
Right to Erasure
You may request deletion of your personal data under certain circumstances — for example, when the data is no longer needed for the original purpose for which it was collected.
Right to Restriction of Processing
In certain circumstances, you may request that ftn111 restrict the processing of your personal data while a dispute or review is pending.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform, upon request.
Right to Object
You may object to the processing of your personal data for direct marketing purposes, or where processing is based on ftn111's legitimate interests.
To submit any request related to the rights above, please contact the ftn111 privacy team by email at support@ftn111.best or via the platform's live chat. ftn111 will process your request within 30 working days. In certain more complex cases, this period may be extended, and you will be notified accordingly.
Please note that exercising certain rights may be subject to ftn111's legal obligations. For example, ftn111 is required under Malaysian law to retain financial transaction records for a specified period, even if you have requested account deletion.
Children's Data Protection
The ftn111 platform is intended for adult users aged 18 years of age and above only. ftn111 does not knowingly collect, store, or process the personal data of individuals under the age of 18.
Should ftn111 discover that personal data belonging to a minor was collected as a result of falsified information during registration, that data will be deleted immediately and the associated account will be terminated without any compensation.
If you are a parent or guardian who believes your underage child has registered an account on ftn111, please contact us immediately at support@ftn111.best so we can take the appropriate action promptly.
Cross-Border Data Transfers
In operating the ftn111 platform, certain personal data may be processed or stored by technical infrastructure or service providers operating outside Malaysia. This includes cloud computing services and server infrastructure used to run the ftn111 platform.
In all such instances of data transfer, ftn111 ensures that:
- Data recipients maintain data protection standards equivalent to or higher than those set out in this policy.
- Appropriate data processing agreements have been signed with all third-party data processors.
- Appropriate technical and organisational measures are in place to protect data during transfer.
By using the ftn111 platform, you agree to the data transfers described in this section, subject to the protections stated.
Privacy Policy Amendments
Ftn111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform operational improvements. The latest version of the Privacy Policy will always be available on this page.
For material amendments — that is, changes that significantly affect how we use your personal data — ftn111 will endeavour to notify members via their registered email or through a prominent notice on the platform before the changes take effect.
It is your responsibility to review this Privacy Policy page periodically. The "Updated" date at the top of the page reflects when the last amendment was made. Your continued use of the ftn111 platform following the publication of any amendments constitutes your acceptance of the updated policy.
This Privacy Policy is effective from January 2026. Any questions regarding amendments or the content of this policy may be directed to us at support@ftn111.best.
Contact ftn111 Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how ftn111 handles your personal data, we are here to listen and help.
- Email: support@ftn111.best – for privacy and personal data requests
- Live Chat: Available twenty-four hours a day via the ftn111 platform — for urgent enquiries
- Response Time: Privacy-related requests will be processed within 30 business days
When contacting us regarding privacy matters, please provide your ftn111 account username and a clear description of your request or concern so we can assist you more efficiently.